Effective Date: September 1, 2025
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at . If your refund is accepted, we’ll send you a refund shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund question at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept refunds for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot give a refund on the online CPT-I Certification Course registration fee, any of the International Plantscape Industry Alliance digital products or services, or event ticket sales, or, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to refund the item you have, and once the refund is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your refund and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.